Director of Residential Services


The Director of Residential Services provides oversight for programs and services at each of the three residential programs in Florida. The Director of Residential Services is responsible for residential programs and services and provides coaching to program staff in development, administration, and coordination of programs.
The Director of Residential Services is directly responsible to the Vice President Program.
This position is exempt from overtime pay.


The following duties and responsibilities are given as examples of the various types of work performed in this position. Other duties and responsibilities may be assigned.

  1. Provides oversight and consultation for the administration and supervision of residential programs, services, and facilities.
  2. Recruits, selects, orients, trains, and supervises Program Directors, Campus Life Director, and Clinical Director; appraises performance, disciplines, addresses complaints and resolves problems.
  3. Provides risk management training for all new employees at all residential programs. Manages, participates and instructs as necessary on various topics required by the FSYR and its contractual and monitoring agencies. Provides additional training for staff when needed.
  4. Assists the Vice President Program and program staff to ensure that all licensing, accreditation, contracts, rate agreements, Medicaid applications, and other standards for programs and services are met.
  5. When needed, facilitates relationships between programs and services and with the Main Office.
  6. In conjunction with the Vice President Program, assists program staff in the development of any new programs/services or to make any major changes or modifications to existing programs/services.
  7. In conjunction with program staff maintains relationships with District/Regional DCF, DJJ, Medicaid or other agencies.
  8. Coordinates with the Quality Improvement Director in developing policies, procedures, directives, manuals and training programs.
  9. Provides oversight and coaching towards budget, expenditures, and revenue generating activities to ensure that resources are maximized and that all programs are fiscally accountable.
  10. Ensures that responsible employees are monitoring all required clinical and non-clinical documentation and case records to ensure timely and up-to-date completion.
  11. Enthusiastically supports and works with Donor Relations staff of the agency to ensure that donors, Sheriffs, volunteers and other stakeholders are cared for and serviced in a timely and high-quality fashion, and makes visitors feel welcome and comfortable.
  12. Troubleshoots problem areas and carries out any special projects which may be assigned by the Executive Vice President.
  13. Facilitates relationships with consulting psychiatrists and ensures sound customer


A Master’s degree in the human services field from an accredited college or university is required.

A minimum of seven years’ experience in a social service setting with at least five years in an administrative or supervisory capacity is required. Experience in administering multi-service, multi-site agencies with a residential component will be given preference.


To perform this job successfully, an individual must be able to perform each area of responsibility satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required.

  1. Must have the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and complex governmental regulations; ability to write reports, proposals, policy, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups.
  2. Must have the ability to write legibly and document necessary information accurately.
  3. Must have the ability to define problems, collect data, establish facts, and draw valid conclusions; ability to interpret extensive variety of instructions; and the ability to deal with problems involving a variety of situations.
  4. Must have the ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals, and the ability to compute rate, ratio, and percentage as well as other basic statistical computations.
  5. Must be well organized, attentive to details, and task oriented.
  6. Must have a general orientation to and a basic understanding of the use of computers and other technology in the human service field, including basic knowledge of the use of word processors, databases, spreadsheets and other PC software applications.
  7. Must have the ability to travel as needed in relation to the duties of the position.
  8. Must have the ability to train all levels of staff in policy, procedures, and techniques related to their duties and responsibilities.
  9. Must be creative and entrepreneurial in approach to human services while maintaining a deep respect and appreciation for roots, saga and agency history.
  10. Must have the ability to positively represent the agency in a variety of settings including meetings with other human service agencies, law enforcement agencies, donors, state or national associations, businesses and other publics.


The physical requirements described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk, hear and reach with hands and arms. The employee may occasionally lift and/or move objects weighing up to twenty-five (25) pounds. Specific vision abilities required by this job include close, distance, color, peripheral, depth perception and the ability to focus.


Employee is required to travel frequently. Work is generally performed in an office environment.

BASE SALARY                   $65,000 Annually   

DEADLINE TO APPLY      Open Until Filled

CONTACT                         Elisha Hoggard, VP of Programs,

Job Category: Director of Residential Services
Job Type: Full Time
Job Location: Main Office - Live Oak

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We Are A Drug Free Workplace And An Equal Opportunity Employer.